Let's Rebuild with Claim Central

Siemsen Group's dedicated customer website letsrebuild.com.au provides immediate and up-to-date information about the status of your insurance claim. Working together, we will get your life back to normal as soon as possible.  

How does the claims process work with Claim Central?

• Following loss or damage, you’ll need to contact your insurer to make a claim. After your claim is received, they will contact us so we can begin the process of repairing the damage to your property. Within 60 seconds of your insurer contacting us, we will send you an SMS or email confirming your job has been booked and to let you know when you can expect the estimator.
• Our mapping technology allows us to find the estimator closest to you. It determines travel time and updates you accordingly.
• Our centrally controlled claims booking system then allows easy coordination between the estimator, the project supervisor and the tradespeople who will begin your repairs.
• From beginning to end, you are able to track the status of your claim through SMS, email, phone or online, at any time. You can view information on project schedules and the estimated day of completion.

What are the benefits for you as a Policyholder?

• Quicker project completion through the use of automated processes (claims lifecycles reduced by up to 60%)
• Guaranteed contact within 60 seconds of logging your claim
• Receive up-to-date information on the status of your claim via phone, SMS, email or online via letsrebuild.com.au
• Log in to view the live status of your claim including project schedule, job history and completion estimates
• No need to contact your insurer for claim updates