FAQ

Q: You say Claim Central can help reduce the average lifecycle of a claim. How much will it reduce?

Claim Central was developed with insurers in mind. We know the success of their business is dependent on the satisfaction of the policyholder.

By taking 147 manual based processes and condensing them to 60 automated processes, we’ve ensured the shortest process possible. In fact, the average lifecycle of a claim (worth $0 - $50,000) is 159 days. Through Claim Central, we have knocked that down to 60 days – a 60 per cent reduction in time.

Q: What reports are accessible to me using Claim Central?

Claim Central has been designed and built so that each data module is representative of different parts of the claims lifecycle – customer service, construction estimator, project supervisor, trade partner and client analytics.

Through these modules, clients can drill down, analyse, diagnose and interpret job performance data in real time to establish performance trends.

You can analyse:

• Cost control and analysis
• Quality of work
• Customer service
• Client service
• Project lifecycles

You can also view reports and scorecards on any combination of performance indicators. Performance can be viewed real time on a daily, weekly, monthly, quarterly and per annum basis, and can be viewed by individual, region, and company.

Q: How can I track my claims with Claim Central?

You will be given access to a unique login. After you log in to the system, it is as simple as typing in the claim number, and seeing the exact status of your claim. As the system is fully automated, the information is always available in real time.

Q: What exactly can policyholders see through Claim Central? Obviously, there are things that, as an insurer, I wouldn’t want my customers to see.

Each policyholder receives their own user ID and password. It is different than that of the insurer. This ensures policyholders will only be privy to information that is relevant to them – such as when they can expect an estimator or builder, information on project schedules and the estimated day of completion.

Q: How is communication improved for the policyholder with Claim Central?

As the Siemsen Group provides policyholders with their own unique login, they can view the progress of their claim at any time. This minimises the need for them to call you to enquire about it.

Q: I am an insurer based in a very rural area of Australia. Do you have a team set up close by?

The Siemsen Group has set up offices right around Australia, including metropolitan, regional and rural areas. This ensures we have a team ready to “hit the ground running” whenever a claim is made.

Q: After a natural disaster, how soon can you be on the ground?

As the insurance builder with the largest geographical presence in Australia, the Siemsen Group is able to respond as soon as a catastrophe occurs, no matter where it is.

Our unique CERT System comprises of a national panel of deployable trades and suppliers who are able to assist in a catastrophe. All are pre trained, qualified and licensed in multiple states. They are trained exclusively for catastrophe capacity management.

The Siemsen Group PREP System is an automated, high volume catastrophe management system that creates disaster response plans based on the type of event, its location, lifecycle requirements and budget.