Claim Central is Australia's first intelligent, automated building repair management system - purpose-built for the insurance industry. It is a revolutionary system that automates each step in the insurance building process.
Claim Central is used exclusively by the Siemsen Group and delivers unprecedented results in the five main KPI's:
- Cost control and analysis
- Quality of work
- Customer service
- Client service; and
- Project lifecycles
It works by providing open and transparent communication to all stakeholders in the insurance claims process. This includes insurers, estimators, trade partners and policyholders. As the system is designed so that each data module represents different parts of the claims lifecycle, the stakeholders are able to view a claim’s progress at any time. All they need is Internet access and their unique log-in details.
The benefits for each stakeholder group are numerous:
- Insurance Clients - ensures consistent national coverage from the Siemsen Group, plus cost control, better service and shorter project lifecycles - and what's more, every claim can be monitored online through our Claim Central Client module. More >
- Policyholders - automated SMS and email updates provide immediate and up-to-date information about the status of insurance claims. Policyholders can also login to their dedicated website letsrebuild.com.au to keep track of their claim. More >
- Trade Partners - allows trades to spend less time quoting and more time working. By becoming a Siemsen Group Trade Partner, all quoting and submissions can be done online through the TradesWanted module, saving valuable time and money. What's more, Trade Partners also become eligible for our Loyalty Benefits Program. More >
Claim Central sets the benchmark for the insurance building industry both in Australia and overseas.